Features
One platform for every part of the job.
From the first lead to the final invoice, CommandGrid connects every tool your home-service business needs into a single, fast, mobile-ready system.
Lead & Customer CRM
Every lead and customer in one timeline
CommandGrid keeps a complete record of every contact, property, and interaction. Leads are captured from calls, forms, and messages automatically, then tracked through your pipeline so nothing slips.
- Automatic lead capture from calls, web forms, and inbound texts
- Full customer and property history with notes, jobs, and files
- Pipeline stages, tags, and follow-up reminders
- Duplicate detection and a single source of truth per customer
Dispatch & Scheduling
Smart dispatch that keeps crews moving
A live dispatch board gives you complete visibility into every job and technician. Drag, drop, and reassign in seconds, and let the team see updates the moment they happen.
- Drag-and-drop scheduling and a real-time dispatch board
- Technician routing and territory-aware assignment
- Live job statuses: scheduled, en route, on site, complete
- Automated customer "tech on the way" notifications
Estimates & Invoicing
Quote, invoice, and get paid on the spot
Build a polished estimate in the field, get it approved with a signature, and turn it into an invoice in one tap. Collect payment before you leave the job and keep your cash flow moving.
- Mobile estimates with line items, photos, and e-signature
- One-tap conversion from estimate to invoice
- On-site and online payment collection
- Price books and templates for fast, consistent quoting
Unified Messaging
Every conversation, every channel, one inbox
SMS, WhatsApp, email, and voice come together in a single shared inbox. Your whole team can see and respond to customer messages, and every message is tied to the right customer record.
- Two-way SMS, WhatsApp, and email in one threaded inbox
- Shared team inbox with assignment and internal notes
- Templates, quick replies, and saved responses
- Full opt-in and opt-out handling for text messaging
Voice & Call Center
A complete phone system, built in
Handle every call like a pro. CommandGrid's cloud call center routes calls to the right people, records for quality, and shows the customer's full history the second the phone rings.
- Cloud phone numbers with smart call routing and IVR
- Screen pops with caller history and open jobs
- Call recording, voicemail, and missed-call follow-up
- Per-brand numbers and reporting for multi-brand operators
Native Mobile Apps
Built for the truck, not just the desk
Native iOS and Android apps put the whole platform in your technicians' pockets. Schedules, customer details, estimates, photos, and payments all work in the field — even when signal is spotty.
- Native iOS and Android apps for technicians and managers
- Today's schedule, navigation, and job details on the go
- Capture photos, notes, estimates, and payments on site
- Push notifications for new jobs and customer replies
AI Assistant
An assistant that does the busywork
CommandGrid's AI assistant summarizes calls, drafts replies, and surfaces the next best action so your team can focus on customers and jobs instead of data entry.
- Automatic call and conversation summaries
- Suggested replies and follow-up drafts you can approve in a tap
- Smart prioritization of leads and overdue follow-ups
- Automated routine workflows and reminders
Reporting & Insights
Know exactly how your business is performing
Revenue & jobs
Track booked revenue, completed jobs, and average ticket across every brand and time period.
Team performance
See conversion rates, response times, and technician productivity at a glance.
Marketing ROI
Attribute leads to their source so you know which campaigns and channels actually pay off.
Ready to see it for yourself?
We'll walk you through CommandGrid with your business in mind and answer every question.